Please call our office to make an appointment or fill out the appointment request form. One of our patient services coordinators will be happy to work with you to find a convenient time for your visit. Every attempt is made to accommodate patients with urgent needs on a same-day basis.
Also, please know that we have recently instituted automated confirmation calls to free us up to focus on the more critical areas of patient care. You can confirm your appointment immediately and we encourage you to do so. Accurate scheduling is critical to knowing where we can fit in that last minute urgent care appointment. It also enables us to cut down on extended wait times. For this reason, we require 48 hours notice for appointment cancellations, except in the case of true emergencies. So when you get that confirmation call, please follow the prompts. There will be a $25.00 fee for same-day cancellations or missed appointments. Everybody deserves the best possible care and last minute cancellations or no-shows adversely affect everyone. We appreciate your help and cooperation.
If you are running late...
We ask you to please arrive a few minutes early for your appointment to ensure that all your paperwork is in order before you are seen. We realize that sometimes lateness is unavoidable. We would, however, appreciate the courtesy of a phone call to let us know that you will be running behind and to see if you can still be accommodated. We will do our best to fit you in. Nonetheless, if you will be more than fifteen minutes late for your appointment, we may have no choice but to ask you to re-schedule out of concern for the time-constraints of your fellow patients. Thanks for your understanding.
Please, please don't forget your referral!!
We don't want to have to turn you away.
We have been forced to change our policy regarding needed referrals from your primary care provider. Beginning January 1, 2014, we can no longer extend courtesy to patients to who arrive without their referral. Patients for whom we do not have referrals will be called three days prior to their appointment date to allow time for it to be obtained. You must either have your paper referral with you, or it must be in the computerized Navinet system, which is a central referral clearinghouse accessed by your primary care provider. Scrambling for referrals at the last minute delays everyone, and with increasing numbers of patients holding health insurance policies that require referrals, we have no choice but to ask patients who do not have theirs to reschedule for another day.